Frequently Asked Questions

  •  Can I use your assets in commercial products?
  • Yes, of course. Everything in the Shapes store can be used in both personal and commercial projects, even the free ones.
  • Can I get a refund on your packs?
  • Yes, if the purchase has been done in the last 5 days, or more if  you haven’t downloaded it yet. Simply send an email (info@shapes.hu) with the purchase/invoice number so we can verify the transaction and wether you have downloaded it or not. 
  • I have already downloaded your pack, can I still get a refund?
  • No, because we have no way to know that you also deleted the pack itself, and you could simply keep both the product and your money, which is not fair.
  • Can I modify your assets i.e. textures or models?
  • Yes, its perfectly fine if you do so.
  • Can I use one of your demo scenes as it is in my project?
  • Yes, absolutely.
  • Does any of your older assets work with Unity 5x series?
  • Yes, they should. since we are focusing on static models and textures mostly, and we use only built-in solutions for everything else.
  • I bought one of your packs. Can I use it in Unreal Engine?
  • Yes, you can. But keep in mind that some of the objects will need rebuilding, especially the trees that use the built-in tree generator in Unity, or the particle systems.
  • Would you make a pack based on requests?
  • We might consider doing something if there is great demand, but generally we create art that we love to work with.
  • Can I buy your assets directly from you?
  • No, we strictly use the Unity Asset store for selling our packs.
  • Would you send me a copy of an asset pack via a USB stick or a CD?
  • No, Shapes assets can be downloaded from the Unity Asset store only.
  • Would you send me a free copy of one of your assets?
  • It depends. If you want to collaborate with us, send an e-mail to info@shapes.hu and we will talk about it.
  • I am working on a game based on one of your assets, would you mind expanding the said pack to help the development?
  • We might consider upgrading asset packs, yes. Let’s talk about your project, send an e-mail to info@shapes.hu
  • I have downloaded one of your packs, and the trees/grass/shadows/effects are acting strange, would you please fix the issue?
  • The Shapes team uses the built-in features of Unity, so it’s quite possible that your problem lies within the engine. If you find something strange, please contact us, our team will send in a bug report and try to contact the Unity tech support to solve the issue. We encourage you do the same. Otherwise we do all we can to fix any problems that may occur.
  • What do you use to create your art?
  • We use Photoshop and Blender primarily.
  • Will you sell your assets on the Unreal Store too?
  • We have decided to focus entirely on the Unity Asset Store. That means that for the foreseeable future we won’t sell our assets on the Unreal Store.
  • Would you sell your assets on my store?
  • Shapes is dedicated entirely for the Unity Asset Store. We believe this is the best way to keep our customers satisfied.
  • Can I use your assets in Virtual Reality* projects such as Second Life and Curio ?
  • No, not even the free packs. These “games” let users upload and sell their own textures, models, animations and so on, and it also allows other people to buy these. You are not allowed to resell our assets, and we don’t care about “grey-area” cases. * Virtual Reality games are not the same as games using devices such as the Oculus, Vive or Gear VR. These games offer virtual places for people to upload their own stuff, create their living areas and so on, basically they are social MMOs.
  • Am I allowed to resell or redistribute your assets?
  • No, not even the free packs. If you want to share our assets with your friends, please give them a link to the corresponding store page. For further legal questions regarding the assets, please read the EULA.
  • Your packs run slowly on my Mac/Mobile device, would you mind fixing this?
  • We are using Windows PCs, and we don’t yet build and test to either Macs or mobile devices. If any of our packs are supporten on mobile platforms, it will be written in the description.
  • Does “X” pack run well on Mobile devices?
  • Currently we don’t build for Mobiles, so if unless it is stated in the pack description, it was not tested on them.
  • Does “X” pack run well in VR (Oculus, Vive, Gear VR etc.).
  • We don’t own any VR devices and we don’t plan to optimise for VR in the near future. If you want to test our packs in a VR scenario, try one of our free packs first.

Did we miss something? If you think so, please feel free to contact us with your questions at info@shapes.hu.